How BugBug helped to reduce app issues by three times

In brief:

• Pilot.io is a team of 14 professionals building an AI-powered platform that transforms Google Workspace into a dynamic team knowledge base and learning management system.
• BugBug's test automation capabilities significantly reduced the amount of app issue tickets from 30 to less than 10 a month.
• This resulted in enhanced app stability, boosting the confidence that the core functionality remains intact, reducing customer-reported issues.

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Who is Pilot.io?

Pilot.io is an AI-powered platform that transforms Google Workspace into a dynamic team knowledge base and learning management system.

It integrates with over 1800 products, allowing organizations to sync all their knowledge in one place. The platform enables teams to answer questions, learn skills, and manage internal resources efficiently.

Challenge:

Lack of testing solution to ensure seamless integration of the app components ahead of a major launch

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Despite having unit and integration tests in place, Pilot.io struggled to ensure that different parts of their app worked seamlessly together.

Testing broad swaths of functionality was difficult, and existing tools either lacked robustness or were not user-friendly for non-developers.

The need for a comprehensive and accessible testing solution was critical as they prepared for a larger launch and increased user base.

Solution:

Implementing tool suitable for non-developers that covers the holistic testing needs

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Finding an end-to-end testing solution to the already existing testing process was the only solution that could improve the confidence in the next app release.

BugBug’s easy-to-approach UI and Google login testing functionality stood out, making it possible for non-developers to create and manage tests.

This customer-centric approach to testing freed the development team to focus on enhancing the platform’s stability and scalability without being bogged down by additional testing tasks.

Result:

60% decrease in customer-reported issues

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• Time Savings: BugBug significantly reduced the time required to identify and fix bugs, improving overall app efficiency.
• Customer Satisfaction: With core functionalities reliably tested, customer issues with dropped to by more than 60% - from around 30 to less than 10 per month, enhancing user satisfaction.
• Productivity Boost: The development team no longer needed to respond urgently to core functionality issues, allowing them to focus on other critical areas.
• Proactive Issue Resolution: The ability to run comprehensive tests before deployment ensured that potential issues were caught and resolved proactively.

The implementation of BugBug allowed Pilot.io to test various mission-critical components of their app daily.

The full suite testing feature became indispensable, ensuring that core functionalities were always operational.

The ease of creating replicable components with BugBug and easy test steps recording facilitated quick setup of new tests, streamlining the testing process.

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