Customer Story
How BugBug reduced test building time by almost 50%
A global leader in intelligent customer communication automation, parcel locker solutions, and customer experience management.
~50%
Faster test building
2
Projects automated
0
False positives
CI/CD
GitLab integration
Challenge
Testing with Selenium or Cypress was too time-consuming and prone to false positives.
Maintaining the E2E tests was a challenge for the Switch team. Quadient needed a test automation solution for two projects under its umbrella — Switch, an online mailing service for US customers, and SimplyMail France, a very similar solution for French customers.
Using tools like Selenium and Cypress proved time-consuming and inefficient, with testers spending too many hours debugging and updating tests.
These tools required specific setups and were prone to false positives, making it hard for the team to trust the test results and hindering their ability to confidently deploy new versions.
- Heavy maintenance overhead on existing E2E tests
- Frequent false positives from Selenium and Cypress
- Complex setup requirements slowing down the team
- Low confidence in test results before deployments
Quadient needed a stable, easy-to-implement tool that could simplify E2E testing across two distinct projects without requiring deep programming expertise.
"With Selenium or Cypress we had too many false positives when running tests. Now we're saving test run time, and thanks to the stability of BugBug's runner, we're confident in the test results."
Solution
An easy-to-implement and easy-to-learn test automation tool integrated into CI/CD.
After evaluating multiple tools, both teams chose BugBug due to its user-friendly interface and ease of integration with CI/CD pipelines.
BugBug allowed the team to write, update, and run tests quickly without needing extensive programming knowledge.
They implemented BugBug in their GitLab CI pipeline, running test suites automatically after each deployment, and set up scheduled tests with alerts to monitor their production environment.
- Low-code test creation usable beyond the QA team
- Native GitLab CI integration for post-deployment runs
- Scheduled production monitoring with alerts
- Stable runner that eliminates false positives
BugBug gave Quadient a unified, dependable testing workflow across both Switch and SimplyMail France.
Results
E2E tests continue with less time and effort — and full confidence in the results.
BugBug drastically simplified the testing processes in the Switch project. Test suites were easier to maintain and could be run by any team member, not just testers.
This meant less time was spent on manual maintenance, freeing the team to focus on more important tasks.
BugBug's stability also reduced false positives, allowing the team to trust test results and act quickly when real issues were detected.
~50% reduction
in test building time vs Selenium/Cypress
Stable runs
no more false positives
Shared ownership
tests run by any team member
Faster releases
with CI/CD-integrated testing
- Higher production quality through earlier issue detection
- Reduced maintenance burden on the QA team
- Confidence in deployment readiness after each release
- Improved cross-team collaboration on testing
BugBug provided Quadient with a reliable testing solution that eliminated false positives and improved production quality by catching issues early.